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Recent Releases from Homeowner Protection Centre

1 in 3 Ontario families have had a negative experience with a door-to-door water heater salesperson

Published Wed, 22 May 2013 07:29:27 EST Read More

Media Release (May 22, 2013, Toronto) Recent polling undertaken by the Homeowner Protection Centre (HPC) shows that more than 1 in 3 Ontario families (almost 36%) have had a negative experience with a door-to-door water heater salesperson. The news should come as little surprise given that complaints about door-to-door water heater rentals have been the second most frequent received by the Ministry of Consumer Services for two years running. Total complaints received a...... Click here to read this release

Ontario consumer protection website launched

Published Thu, 18 Apr 2013 13:11:36 EST Read More

Quick passage of Bill 55 needed to protect Ontarians from door-to-door water heater sales Media Release (Toronto, Ontario, April 18, 2013) The Homeowner Protection Centre (HPC) has launched a new website (waterheaterdoortodoor.com) to help encourage the province to pass today’s introduced legislation on door-to-door water heater sales tactics as soon as possible. The website helps to inform Ontari...... Click here to read this release

Homeowners paying for lack of regulation in water heater rental industry, study says

Published Tue, 5 Mar 2013 03:46:16 EST Read More

Regulation and information necessary for consumers to benefit from increased competition (Toronto, ON, March 5, 2013) Resolving issues with water heaters, the second most frequent complaint received by the Ontario Ministry of Consumer Services, is the topic of a new study from the Homeowner Protection Centre (HPC). The study, Domestic Hot Water Tanks and Other Equipment: A Consumer Perspective, suggests that without the necessary information to assess new...... Click here to read this release